Privacy Policy - Chalride

Effective Date: May 23, 2026

Welcome to Chalride! Your privacy is of paramount importance to us. This Privacy Policy explains how Chalride ("we", "us", or "our") collects, uses, discloses, and protects your information when you use our mobile application and our services.

1. Information We Collect

To provide our multi-service delivery, errand-running, ride-hailing, and ticketing platform, we collect the following types of information:

Personal Profile Data: Name, email address, phone number, and profile picture provided during account registration.
Precise Location Information: With your explicit permission, we collect precise location data (GPS coordinates) from your device. This is crucial for matching you with nearby riders, tracking active food/courier deliveries, and facilitating passenger rides.
Transaction History: Details of orders placed, rides booked, tickets purchased, and payment transaction metadata (e.g. M-Pesa checkout reference IDs).
Communication Data: Chat logs generated during in-app messaging between customers, riders, and support staff to coordinate active deliveries or support requests.

            Important Notice on Location Data: Chalride collects location data to enable ride booking, parcel tracking, and errand coordination even when the app is in the background (if a delivery or ride is active). We do not track your location when you are not actively using our services.
        

2. How We Use Your Information

We use the collected data to:

Provide, maintain, and optimize the Chalride services.
Facilitate real-time order matching and distance-based fare calculations.
Send active order updates, verification OTPs, and payment receipts.
Detect, prevent, and address security incidents, fraud, and technical issues.
Provide dedicated customer support and handle dispute resolutions.

3. Information Sharing and Disclosure

We do not sell your personal data. We only share information in the following situations:

With Service Providers: We share customer names, contact phone numbers, and delivery/pickup addresses with registered Riders and Vendors to execute your active order/ride.
For Legal Compliance: We may disclose information if required to do so by applicable laws, regulations, or legal processes in Kenya.

4. Data Security

We implement industry-standard administrative, technical, and physical security measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no transmission method over the Internet is 100% secure.

5. Your Choices and Account Deletion

You have control over your data. You can:

Enable or disable location permissions at any time via your device's settings.
Request the deletion of your account and associated personal data by contacting our support team or navigating to the Account Settings panel in the app.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date above.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data, please contact us at:

Email: support@chalride.com